No Returns or Refunds Policy

All sales are final. We do not accept returns, refunds, or exchanges, except as required by law for defective or incorrect items. Please review your order carefully before purchasing.

 

Conditions for Defective or Incorrect Items:

• Items must be reported as defective or incorrect within 7 days of receipt.
• Proof of purchase is required.
• Refunds or replacements for verified defective or incorrect items will be issued to the original form of payment or as a replacement item, at our discretion.

 

How to Report Defective or Incorrect Items:

1. Contact our customer service team at info@obsidian111.com within 7 days of receipt to report the issue.
2. Securely pack the item in its original packaging, if possible.
3. Ship the package using the prepaid, trackable shipping method provided by our team.

 

Additional Information:

• Return shipping costs for defective or incorrect items will be covered by Obsidian111. Customers are responsible for shipping costs if the item is not defective or incorrect.
• Original shipping charges are non-refundable.
• Please allow up to 7-10 business days for the refund or replacement to be processed after we receive the item.
• This policy applies to all purchases made on or after August 1, 2025 and is displayed on our website, at the point of sale, and on order confirmations.